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How can I contact Georgia Medicaid?

There are numerous ways to contact Georgia Medicaid. We will list a few here:

Online

How to Apply (Georgia.gov)

Georgia Gateway Customer Portal

How to Apply for Medicaid and CHIP (USA.gov)

Once you apply for Medicaid your Medicaid application will be assigned to a Medicaid Eligibility Specialist to complete and make an eligibility determination. You may check the status of your application by going online at www.gateway.ga.gov or calling 877-423-4746. You should always make notes of your inquiries and to whom you have spoken.

If you have trouble while using Georgia Gateway, please call the Online Services hotline at 1-877-423-4746. If you have a hearing impairment, call GA Relay at 1-800-255-0135. The services are free.

In Person or by Mail

In Georgia, you apply for Medicaid through your county’s Department of Family and Childrens Services. Click here for a list of County office locations.

By Telephone

Call the Customer Contact Center at (877) 423-4746 to submit an application by telephone.

Contact Customer Service
Primary: (404) 657-5468
Toll Free: (877) 423-4746

By Facsimile (Fax)

Region 1: 770-342-7049

Region 3: 678-717-0914

Cobb County: 678-717-5317

Problems with GAMMIS

Gateway is the computer system used to determine Georgia eligibility. GAMMIS is a seperate computer system used to authorize payments. If the information in Gateway doesn’t may its way to GAMMIS, then your Medicaid provider will not be paid even if you’re approved. Gainwell Technologies currently manages the GAMMIS system. If there is a problem getting the provider paid on an approved case, caseworkers have a form they can send Gainwell to correct GAMMIS.

Reporting Changes

Medicaid members may call 877-423-4746 or go online at www.gateway.ga.gov to report changes.

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